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Shipping
How do I track my order?
  After placing your order, tracking or finding the status of your order is very easy. "Click" on the Account button (located at the top of the page).  Once your order ships, you will be able to follow the shipment to your doorstep.

How soon do you ship and what happens if you are out of stock?
 
On the Checkout Page in the Shipping Selection Section the various shipping options are listed and their estimated delivery times and cost are displayed.  Please note that USPS Media Mail can only be used for printed or electronic media (Sheet Music and Software) and cannot be used for hardware and equipment.  Estimated delivery times are in business days (M-F) and do not include order processing time which may vary especially during peak periods.   Please select UPS Overnight, 2nd or 3rd day service for urgent orders and deadlines and for guaranteed same day shipping if ordered by 11:00 AM ESTAll other orders are processed in the order received and delays may be encountered.

If we are sold out of an item we may elect to have our wholesale distributor ship it directly to you. 
If the distributor is also out of stock,  in order to save time we may request that our distributor back-order your product and ship it directly to you immediately when they receive their factory shipment.  We will email you with our estimated time to fill your order.  You can cancel the back-order at anytime if it has not been shipped by emailing us your request and then we will confirm the cancellation if it has not shipped or notify you that we cannot cancel the order since it was shipped.


If we are sold out of a product we may elect to cancel the order and email you or East Coast Music may email you the order status and notify you the estimated time we will ship your order.

Upon shipping your order our Shipping Department will post the tracking information and number  to your account.  The tracking numbers are usually posted the 1-3 days after shipping.

Do you ship to my country?
  We ship to many countries and within the US and Canada.  We also ship to our armed forces overseas where the US Post Office and the military services  provide postal service. After selecting the item you want, click on "ADD TO CART" and the various countries and the shipping methods available and associated costs will be displayed.  IIf you do not see your country please email us and we can add your country to the list. 
How much are your shipping and handling charges and how long does shipping take for delivery?
  On the Checkout Page in the Shipping Selection Section the various shipping options are listed and their estimated delivery times and costs are displayed. 

Please note that USPS Media Mail can only be used for printed or electronic media (Sheet Music and Software) and cannot be used for hardware and equipment.  Estimated delivery times are in business days (M-F) and do not include order processing time which may vary especially during peak periods.  

Please select UPS Overnight, 2nd or 3rd day service for urgent orders and deadlines and for guaranteed same day shipping if ordered by 11:00 AM ESTAll other orders are processed in the order received and delays may be encountered.


The vast majority (95%) of our sales use USPS 1st Class / Priority Mail.  USPS Priority mail generally takes 2-5 days for delivery.  USPS first class service generally require 2-5 days (M-F) for delivery.  USPS Media Mail is the USPS lowest priority service and requires generally 3-14 days (M-F) or longer for delivery.

Shipping charges are based on the weight of the order, the zip code of the shipping address and the shipping service selected.  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. 

For sold out items we reserve the option to have our Wholesale Distributor drop-ship your order directly to you using the same or equivalent shipping method selected.  The Distributor
may alter the shipping method based upon their standard practices.