Return to Help Index
|Do I have to pay sales taxes?
We charge sales tax only in Massachusetts, Tennessee and Virginia where we or our Distributor has facilities in the state.
|How do I Order?
Orders may be placed online at www.EastCoastMusic.com by following the steps below
Or you may call our Customer Service Department at (888) 341-1386 to place your order over the phone.
Step 1 - Add items to your shopping cart
- Your shopping cart works as a real shopping cart. You
can simply add items as well as remove them.
- To add an item select the product you wish to purchase
and click "Add to Cart". This will take you to your shopping cart.
- To revise the quantity enter the amount desired, to remove
and item revise to a quantity of zero and then click “Recalculate ".
- To add another product, select the item and click
"Add to Cart".
- When you have completed your shopping, click, "Proceed
Step 2 - Account Information
- If you have a East Coast Music account, enter
your login and password OR create a new account. Complete our One Page Checkout by
entering academic, shipping and contact information.
- Select your method of payment and shipping preference.
Step 3 - Academic/Eligibility Documentation
Click here to go to our Academic Eligibility
of the products we offer are available to the academic community (and others) at great
discounts! Please note that Academic
Discounted Products are functionally the same as the non-discounted product
offered to the general public and seldom are there any differences. Products
ordered as Academic Discounted required (as identified in the Academic
Eligibility tab section of each product) are only available to students,
teachers, schools, and other individuals and organizations. With these
products you are required to document or verify your eligibility with us.
Please verify your academic eligibility by using the following steps:
- Upon completing your order please note your order
- Fax us a copy of the required eligibility documents as described below to (877) 217-0113
- Make an image of
your school ID or other documentation by using a scanner, a digital camera or the
camera in your cell phone.
- Then download to your computer and email us your
image (*.jpg or *.gif if convenient) to Sales@EastCoastMusic.com or email directly from your phone.
your order number on the email or fax.
Step 4 - Shipping
your order and your academic/eligibility documentation we will complete
processing and ship your order. You will receive an email when we have processed your order. When your order is shipped and the tracking number is available we will post the tracking number to your account..
|What are my payment choices?
We accept Visa,
Master Card, Discover and American Express credit cards and also personal checks,
money orders and bank certified checks. We accept Purchase Orders from schools and other institutions.
For order to be paid via personal or
business checks, money orders, bank certified checks, please indicate your
order number when sending payment. Orders
for in-stock items that are paid by Money order, Bank Certified Check or Credit
Card are processed and shipped within 24 hours of order receipt provided valid
verification has been received.
All orders that are paid by Personal
and Business Checks and are "cleared" will be processed and shipped
within 24 hours providing valid verification has been received.
For clearing purposes, Personal and
Business Checks over $1,000 are held 10 business days before we ship order.
No surcharge is added for credit
Your credit card is not charged
until we ship your product.