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Terms and Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Ordering and Site Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated below.


Copyright Sheet Music and Software Programs

Under the U.S. Copyright Law, copyright owners have the exclusive right to print, publish, copy, and sell their protected works. Printed and electronic sheet music and songbooks you use reaches you as a result of the collaboration of the songwriter, composer or arranger who devotes her or his time and creative effort; the publisher who invests time and money; and your local music retailer who supplies your musical needs. Software programs also employ a similar collaborative effort to get their products to you. All sheet music, songbooks, software programs, printed and electronic material and products East Coast Music sells is copyright protected. As a result and to comply with copyright laws and licensing agreements and protect the rights of copyright owners including songwriters, composers or arrangers, we are prohibited from accepting the return of delivered/opened printed and electronic sheet music, songbooks and software programs. These products can be easily copied and this is prohibited per copyright laws.


Defective orders

We guarantee that all merchandise received will be free of manufacturing defects. If your product is defective please email East Coast Music and contact the manufacturer immediately. The manufacturer's Tech Support can help to get the product up and running without needing to return. In the event that a product is found to be defective, Tech Support can often arrange to exchange products directly with you. If Tech Support approves East Coast Music to ship you a replacement order, please email us and provide the Tech Support Case Number and supporting emails and documentation. We will email you directions to return the defective order and upon its receipt and inspection we will immediately ship you a replacement order. Defective orders must be reported within 30 days after delivery. Defective items may be exchanged for a replacement item of the same title and platform only. Outside of the 30 days from delivery, defective products will be subject only to the manufacturer's warranty.

Here are some Tech Support phone number for your information:

Avid: (800) 800-2843, option 2 then option 2 again
Digidesign: (650) 731-6100
M-Audio: (626) 633-9055
Sibelius: (888) 280-9995
Pinnacle: (650) 267 5196


Return & Refund Policy

East Coast Music wants to make sure you are satisfied with your purchase. Please email us with any questions or concerns. Our policies, terms and conditions are subject to change, so please check our statements regularly.

Please note that we cannot cancel or change orders once an order has been shipped. When an order is submitted, our Shipping Department ships the order quickly and Sheet Music downloads and other electronic delivered products are delivered as soon as practical after an order is placed. If your order has not been shipped then you can cancel or change your order. For orders with multiple items and with one or more items not in stock the customer agrees that East Coast Music may cancel the items and ship the remaining items of the order. The customer further agrees that East Coast Music may choose to have distributors, manufacturers and other companies ship the items in the order directly to the customer for various reasons.

Please be advised that All Sales Are Final; Returns or Exchanges Are Not Allowed. The customer is strongly encouraged to be careful when placing an order and to be sure that the product and shipping method that they have selected are the ones they want. Customers should solely use the product description as published on our website for purposes of determining whether the product is the correct item to purchase. East Coast Music is an authorized dealer for many publishers and manufacturers and must comply with contractual and licensing terms and conditions, copyright laws and other obligations. Please note that the vast majority of our items cannot be resold or returned to the publishers or manufacturers for refund purposes when they are returned to East Coast Music.

Under special circumstances if the product description states that returns are acceptable, a customer can request a Return Merchandise Number (RMA) by emailing East Coast Music the detailed reasons and circumstances, within 30 days of delivery. If approved by East Coast Music the following procedures will apply:
  • East Coast Music will issue an RMA Number to the customer and shipping instructions.
  • The returned product must contain all components, including the retail product box and packing, and must be in the same new condition as when delivered without any damage, marks or tears.
  • Upon receipt of the return, East Coast Music will inspect the condition of the returned item.
  • If the product condition is acceptable and it is determined that the item can be returned to the manufacturer for credit, a refund will be issued.
  • The estimated shipping and handling costs of the prior shipment and a restocking fee equal to the maximum of $10 or 16% of the product cost are not refundable and will be accessed in determining the refund amount.

Wrong Item or Quantity Shipped

If we make an error with your order, such as shipping you the wrong item or more products than what you ordered please notify immediately. We will provide you with a prepaid return shipping label and the correct product. Please notify us within 15 days or your account or credit card will be charged for the wrong item or additional products and the customer agrees to this action even if they did not order it.


Copyright

 You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of East Coast Music. The collective work includes works that are licensed to East Coast Music. Copyright 2003, East Coast Music. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with East Coast Music. or purchasing East Coast Music.East Coast Music. or to purchase East Coast Music.East Coast Music. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Shipping

On the Checkout Page in the Shipping Selection Section the various shipping options are listed and their estimated delivery times and cost are displayed.  Please note that USPS Media Mail can only be used for printed or electronic media (Sheet Music and Software) and cannot be used for hardware and equipment.  Estimated delivery times are in business days (M-F) and do not include order processing time which may vary especially during peak periods.   Please select UPS Overnight, 2nd or 3rd day service for urgent orders and deadlines and for guaranteed same day shipping if ordered by 11:00 AM EST.  All other orders are processed in the order received and delays may be encountered.


During Checkout the customer selects their desired shipping option and the corresponding costs and estimated shipping times. The shipping days noted for these shipping methods are in business days, are estimated for typical deliveries within the mainland US and is presented only for information purposes and delivery times will vary. Handling and processing time is not included in the shipping/delivery times noted above and varies based on the workload of the Shipping Department. For International Shipping, the shipping times noted are for typical deliveries to Canada and is presented only for information purposes and delivery times vary widely for the various countries involved which at times may exceed 4 months. For international shipments, the customer agrees the actual delivery time required (which vary widely for each country), assumes responsibility for any customs, brokerage, foreign taxes, duties, or return shipping fees that your customer fails to pay.

Trademarks

All trademarks, service marks and trade names of East Coast Music. used in the site are trademarks or registered trademarks of East Coast Music


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, East Coast Music.East Coast Music. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. East Coast Music. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability

East Coast Music. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if East Coast Music. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, East Coast Music reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, East Coast Music shall issue a credit to your credit card.


Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by East Coast Music. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice

East Coast Music may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to East Coast Music.


Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Wyoming, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of East Coast Music. products) shall be in the state or federal courts located in Wyoming. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of East Coast Music. products) must be commenced within one (1) year after the claim or cause of action arises. East Coast Music's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. East Coast Music. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a East Coast Music. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer

East Coast Music. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, East Coast Music. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, East Coast Music. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to East Coast Music. in its sole discretion.


Indemnification

You agree to indemnify, defend, and hold harmless East Coast Music, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, East Coast Music. may link to sites operated by third parties. However, even if the third party is affiliated with East Coast Music, East Coast Music. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of East Coast Music. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, East Coast Music. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work) .


Privacy Policy
  • We collect information from you when you register on the site or place an order
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the section below for information about cookies and how we use them.

We may use the information we collect from you when you register or, purchase products in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include East Coast Music. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 1, 2012.