How do I return an item?
We guarantee that all merchandise received will be complete and free of all damage and defects. If your items are damaged, defective or incomplete, please email East Coast Music and contact the manufacturer within 15 days after delivery. The customer agrees to contact the manufacturer's Support Team and fully cooperate to troubleshoot, identify, repair or replace the defective part(s) or product as requested by the Support Team. The manufacturer's Tech Support can help to get the product up and running without needing to return. In the event that a product is found to be defective, Tech Support can often arrange to exchange parts or products directly with you. If Tech Support approves East Coast Music to ship you a replacement order, please email us and provide the Tech Support Case Number and supporting emails and documentation. We will email you directions to return the defective order and upon its receipt and inspection we will immediately ship you a replacement order. Defective products must be reported within 15 days after delivery. A defective product can only be exchanged for a replacement product of the same title and platform only. Refunds cannot be issued for defective products. Outside of the 15 days after delivery, defective products will be subject only to the manufacturer's warranty.
Please note that we cannot cancel or change orders once an order has been shipped or has been processed, is in the Shipping queue and is too far into the process to prevent shipment. When an order is submitted, our Shipping Department processes the order quickly and shipment enter the Shipping Queue in the order that they are received. If your order has not been shipped and the shipment can be stop then you can cancel or change your order. For orders with multiple items and with one or more items not in stock the customer agrees that East Coast Music may cancel the items and ship the remaining items of the order. The customer further agrees that East Coast Music may choose to have distributors, manufacturers and other companies ship the items in the order directly to the customer for various reasons.
Please be advised that All Sales Are Final; Returns or Exchanges Are Not Allowed.The customer is strongly encouraged to be careful when placing an order and to be sure that the product and shipping method that they have selected are the ones they want. Customers should solely use the product description as published on our website for purposes of determining whether the product is the correct item to purchase. East Coast Music is an authorized dealer for many publishers and manufacturers and must comply with contractual and licensing terms and conditions, copyright laws and other obligations. Please note that the vast majority of our items cannot be resold or returned to the publishers or manufacturers for refund purposes when they are returned to East Coast Music.
Publishers and Manufacturers are in the continual process of updating their products to the latest state of the art development of digital downloads and discontinuing the use of DVDs/CDs and substituting and providing customers with digital downloads. This process normally occurs without any advance notice and the Product Description may not reflect this change. Returns, exchanges and/or refunds will not be made in these cases where DVDs/CDs are replaced with digital downloads.
The customer agrees that if the customer shipment is returned to East Coast Music or its distributors due to insufficient or inaccurate address, then East Coast Music can charge the customer for Shipping and Handling costs.
Copyright Sheet Music and Software Programs
Under the U.S. Copyright Law, copyright owners have the exclusive right to print, publish, copy, and sell their protected works. Printed and electronic sheet music and songbooks you use reaches you as a result of the collaboration of the songwriter, composer or arranger who devotes her or his time and creative effort; the publisher who invests time and money; and your local music retailer who supplies your musical needs. Software programs also employ a similar collaborative effort to get their products to you. All sheet music, songbooks, software programs, printed and electronic material and products East Coast Music sells is copyright protected. As a result and to comply with copyright laws and licensing agreements and protect the rights of copyright owners including songwriters, composers or arrangers, we are prohibited from accepting the return of delivered/opened printed and electronic sheet music, songbooks and software programs. These products can be easily copied and this is prohibited per copyright laws.
You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of East Coast Music. The collective work includes works that are licensed to East Coast Music. Copyright 2003, East Coast Music. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with East Coast Music. or purchasing East Coast Music. East Coast Music. or to purchase East Coast Music. East Coast Music. You further agree not to change or delete any proprietary notices from materials downloaded from the site.