Terms and Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Ordering and Site Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated below.

Defective Order

We guarantee that all merchandise received will be complete and free of all damage and defects. If your items are damaged, defective or incomplete, please email East Coast Music and contact the manufacturer within 15 days after delivery. The customer agrees to contact the manufacturer's Support Team and fully cooperate to troubleshoot, identify, repair or replace the defective part(s) or product as requested by the Support Team. The manufacturer's Tech Support can help to get the product up and running without needing to return. In the event that a product is found to be defective, Tech Support can often arrange to exchange parts or products directly with you. If Tech Support approves East Coast Music to ship you a replacement order, please email us and provide the Tech Support Case Number and supporting emails and documentation. We will email you directions to return the defective order and upon its receipt and inspection we will immediately ship you a replacement order. Defective products must be reported within 15 days after delivery. A defective product can only be exchanged for a replacement product of the same title and platform only.
Refunds cannot be issued for defective products. Outside of the 15 days after delivery, defective products will be subject only to the manufacturer's warranty.

Return & Exchange Policy

East Coast Music wants to make sure you are satisfied with your purchase. Please email us any requests (including return and exchange requests) questions, concerns or problems . Our policies, terms and conditions are subject to change, so please check our statements regularly.

Please note that we cannot cancel or change orders once an order has been shipped or has been processed, is in the Shipping queue and is too far into the process to prevent shipment. When an order is submitted, our Shipping Department
processes the order quickly and shipment enter the Shipping Queue in the order that they are received. If your order has not been shipped and the shipment can be stop then you can cancel or change your order. For orders with multiple items and with one or more items not in stock the customer agrees that East Coast Music
may cancel the items and ship the remaining items of the order. The customer further agrees that East Coast Music may choose to have distributors, manufacturers and other companies ship the items in the order directly to the customer for various reasons.

Please be advised that All Sales Are Final; Returns or Exchanges Are Not Allowed.The customer is strongly encouraged to be careful when placing an order and to be sure that the product and shipping method that they have selected are the ones they want. Customers should solely use the product description as published on our website for purposes of determining whether the product is the correct item to purchase. East Coast Music is an authorized dealer for many publishers and manufacturers and must comply with contractual and licensing terms and conditions, copyright laws and other obligations. Please note that the vast majority of our items cannot be resold or returned to the publishers or manufacturers for refund purposes when they are returned to East Coast Music.

Publishers and Manufacturers are in the continual process of updating their products to the latest state of the art development of digital downloads and discontinuing the use of DVDs/CDs and substituting and providing customers with digital downloads. This process normally occurs without any advance notice and the Product Description may not reflect this change. Returns, exchanges and/or refunds will not be made in these cases where DVDs/CDs are replaced with digital downloads.

East Coast Music is an authorized dealer for many publishers and manufacturers and must comply with contractual and licensing terms and conditions, copyright laws and other obligations. Therefore, returns of copyright protected products including sheet music and songbooks, cannot be accepted when the shipping box or envelope is opened and no longer sealed indicating that the customer may have used or copied the products. Please note that the vast majority of these opened products cannot be resold or returned to the publishers or manufacturers for refund purposes when they are returned to East Coast Music.
If the customer shipment is returned to East Coast Music or its distributors due to insufficient or inaccurate address, then East Coast Music may charge the customer for the Shipping and Handling costs.

Copyright Sheet Music and Software Programs

Under the U.S. Copyright Law, copyright owners have the exclusive right to print, publish, copy, and sell their protected works. Printed and electronic sheet music and songbooks you use reaches you as a result of the collaboration of the songwriter, composer or arranger who devotes her or his time and creative effort; the publisher who invests time and money; and your local music retailer who supplies your musical needs. Software programs also employ a similar collaborative effort to get their products to you. All sheet music, songbooks, software programs, printed and electronic material and products East Coast Music
sells is copyright protected. As a result and to comply with copyright laws and licensing agreements and protect the rights of copyright owners including songwriters, composers or arrangers, we are prohibited from accepting the return of delivered/opened printed and electronic sheet music, songbooks and software programs. These products can be easily copied and this is prohibited per copyright laws.


You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of East Coast Music
. The collective work includes works that are licensed to East Coast Music. Copyright 2003, East Coast Music. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with East Coast Music. or purchasing East Coast Music. East Coast Music. or to purchase East Coast Music. East Coast Music. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


East Coast Music guarantees Same Day Shipping for orders with UPS 1, 2 or 3-day delivery (not USPS) and when submitted by 11AM EST. We recommended that customers select UPS 1, 2 or 3-days shipping for urgent or time critical orders. For orders with other shipping methods: additional processinjavascript:void(0);g time may be required (normally 1-3 business days), orders are processed and shipped in the order received and processing backlogs and delays may be encountered (especially during peak rush periods such as holidays and start of the school semester). The shipping days noted on each shipping method are estimated business, M-F days, and excludes processing time. USPS Media Mail can only be used for printed or electronic media, sheet music or software.


All trademarks, service marks and trade names of East Coast Music. used in the site are trademarks or registered trademarks of East Coast Music

Backorder or Preorders

The vast majority of all backorders are delivered in a timely manner. However, there are always a few backorders which become troublesome and, in some case, cannot be delivered (such as later discontinued by the publisher). We wish to reassure customers that East Coast Music will strive to get backorders in a timely manner but if unable to do so we will always issue a full refund. Hopefully, this will help reduce customer anxiety and also bad customer reviews when we encounter problems with the delivery of backorders.

Backordering or preordering is the process of allowing customers to order products even when there is no physical stock on hand to immediately ship an order.

Customers must agree and accept the following conditions pertaining to Backorders
  • When a product is out of stock, backordering the product provides an opportunity to be among the first ones to receive the product when it becomes available. The publisher or manufacturer maintains a cue or list of backorders for each backordered product. When the backordered product becomes available the backorders are automatically shipped using the cue or list and based on the date the backorder. Also, being on the list helps insure your backorder is shipped before the stock can depleted again.
  • The vast majority of out of stock products are printed and shipped within the estimated 1-3 weeks’ timeframe. However, there are always some products that take much longer and some products that may later be discontinued by the publisher.
  • • Customers are charged at the time of order placement and in advance of shipping for the backorders.
  • Publishers automatically ship the products when they are back in stock.
  • The publishers normally do not notify East Coast Music when they ship a backorder and they do not notify us when a backorder is not shipped. It is best to email us on a 3-4 weeks basis and request the status of your backorder.
  • Customers are free to cancel a backorder at any time, receive a full refund and then order the backordered publications elsewhere. Please note that that if we are out of stock on a product then most likely everyone else is also out of stock.
  • Customers can trust East Coast Music and if the backorder is not delivered a full refund will be issued.

Backorder service is available to large volume customers that have historically order a large number of products and are familiar with backorder practices such as symphonies, choral groups, school, churches and etc. Backorder service is not available to individual customers. We believe that the backorder process may be too difficult for individual customers to fully comprehend due to a general lack experience with backorders and it also may involve a trust issue.

Individual customers can request backorder service on exception by emailing East Coast Music and acknowledging acceptance of the above conditions.

For over 15 years these large volume customers have used our backorder service and have learned to understand and appreciate this service and to trust East Coast Music. Customers want to be first on the publisher’s cue or list to receive the product when they are printed and before the product is out of stock again. These customers know that the vast majority of out of stock products are printed and shipped by the publisher within the estimated 1-3 weeks’ timeframe but they also know that there are always some products that take much longer and some products that may later be discontinued by the publisher. Large volume customers also understand that East Coast Music and other companies must charge costs in advance of shipping for the backorders and that publishers automatically ship the products when they are back in stock and publishers usually do not notify us or other companies when they ship the backorder. Also, customers know that they are free to cancel the backorder at any time, receive a full refund and then order the backordered publications elsewhere (but they also know that if we are out of stock most likely everyone else is also out of stock). Finally, Large Volume Customers have learned to trust that East Coast Music and if the backorder is not delivered they will receive a full refund.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, East Coast Music. East Coast Music. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. East Coast Music. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

East Coast Music. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if East Coast Music. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, East Coast Music reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, East Coast Music shall issue a credit to your credit card.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by East Coast Music. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


East Coast Music may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to East Coast Music.


Your use of this site shall be governed in all respects by the laws of the state of Wyoming, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of East Coast Music. products) shall be in the state or federal courts located in Wyoming. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of East Coast Music. products) must be commenced within one (1) year after the claim or cause of action arises. East Coast Music's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. East Coast Music. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a East Coast Music. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

East Coast Music. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, East Coast Music. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, East Coast Music. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to East Coast Music. in its sole discretion.


You agree to indemnify, defend, and hold harmless East Coast Music, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, East Coast Music. may link to sites operated by third parties. However, even if the third party is affiliated with East Coast Music, East Coast Music. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of East Coast Music. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, East Coast Music . seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work) .

Privacy Policy

  • We collect information from you when you register on the site or place an order
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the section below for information about cookies and how we use them.

We may use the information we collect from you when you register or, purchase products in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include East Coast Music. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 1, 2012.